Terms & Conditions — Scan & Connect

1. Introduction & Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of the website, products, QR-based services and related services provided by Scan & Connect Global Services LLP

By accessing our website, purchasing a Scan & Connect product, registering or activating a QR tag, creating an account, or using any Scan & Connect service, you agree to be bound by these Terms and our applicable policies, including our Privacy Policy, Shipping Policy and Refund Policy.

If you do not agree with these Terms, you should not use our website, purchase our products, register a QR tag or use our services.

Important: These Terms should be read together with the Privacy Policy, Shipping Policy and Refund Policy published on this website.

2. Eligibility

You may use our website and purchase our products only if you are legally capable of entering into a binding agreement under applicable law.

Where a Scan & Connect product is intended for use by a child, elderly person or another individual who is not managing the account themselves, the person registering or managing the product is responsible for having the appropriate authority and, where applicable, consent to provide information relating to that individual.

3. Scan & Connect Products & Services

Scan & Connect provides QR-based physical tags and related digital services intended to help users identify, manage and reconnect with tagged belongings or individuals through QR-based functionality.

The exact features available may vary depending on the product purchased, service configuration, registration status and features made available by Scan & Connect from time to time.

A QR tag is a technology-enabled identification and communication mechanism. It does not by itself guarantee that a lost item or person will be located, recovered, returned or contacted.

Scan & Connect does not guarantee that every QR scan will result in successful recovery or contact. The outcome may depend on factors including whether the QR code can be scanned, whether the scanner has a compatible device and internet connection, whether the tag is registered and active, and whether the person scanning the tag chooses to interact with the service.

4. QR Tag Registration & Activation

Certain Scan & Connect products may require registration or activation before the associated digital functionality becomes available.

When registering or activating a QR tag, you are responsible for providing information that is accurate, complete and reasonably up to date.

You should not register a QR tag using another person's personal information unless you are authorised to do so and have obtained any consent required under applicable law.

Where available, users may be required to follow the registration or activation instructions provided by Scan & Connect.

Scan & Connect may restrict, suspend or deactivate a QR tag where reasonably necessary for security, fraud prevention, misuse, violation of these Terms, technical reasons or compliance with applicable law.

If a QR tag is transferred to another person, the previous user is responsible for following any available deactivation, transfer or reassignment process.

5. User Responsibilities

You are responsible for your use of Scan & Connect products and services and for the information associated with your QR tag or account.

You agree to:

provide accurate and lawful information during registration and use of our services;
keep relevant information reasonably accurate and up to date;
use the QR tag only for lawful and legitimate purposes;
ensure that you have the necessary authority or consent to register information relating to another individual;
take reasonable care of the physical QR tag and keep it attached or placed in an appropriate location;
notify us or take appropriate action if your QR tag, account or associated information is lost, compromised or misused; and
comply with all applicable laws and these Terms.

6. QR Tag & Account Security

You are responsible for taking reasonable steps to protect access to your Scan & Connect account and associated information.

If you believe that your account, QR tag or associated information has been accessed, altered, copied, transferred or used without your authorisation, you should contact us promptly using the contact information provided on this website.

You should not attempt to access, modify, deactivate or control another person's QR tag or account without appropriate authorisation.

Scan & Connect may take reasonable technical and operational measures to protect its systems and services. However, no internet-connected system or method of transmission can be guaranteed to be completely secure.

7. Prohibited Use

You must not use the website, QR tags or Scan & Connect services to:

impersonate another person or organisation;
register or use another person's information without appropriate authority;
engage in fraud, deception, harassment, stalking, intimidation or other unlawful conduct;
attempt to gain unauthorised access to accounts, QR tags, systems or data;
interfere with, disrupt or damage our website, infrastructure or services;
upload, transmit or distribute unlawful or malicious content through our services;
copy, reproduce, modify or exploit our technology, branding or proprietary materials without permission; or
use the service in a manner that violates applicable law or these Terms.

8. Orders, Pricing & Payment

Product descriptions, prices, applicable taxes, shipping charges and other purchase information will be displayed on the website or communicated to you through the applicable purchasing process.

Placing an order constitutes a request to purchase the selected product. An order may be subject to verification, payment confirmation, availability and acceptance by Scan & Connect.

We may cancel or decline an order where reasonably necessary, including in circumstances involving product unavailability, suspected fraud or misuse, payment failure, materially incorrect pricing or other legitimate operational reasons.

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Refund Policy and applicable law.

9. Shipping & Delivery

Physical Scan & Connect products are shipped to the delivery address provided by the customer during the purchasing process.

Delivery timelines are estimates and may vary depending on the destination, logistics provider, operational conditions, public holidays, force majeure events and other circumstances beyond our reasonable control.

Customers are responsible for providing an accurate and complete delivery address, telephone number and other information required for successful delivery.

For detailed information regarding delivery, shipping charges and related matters, please refer to our Shipping Policy.

10. Cancellation, Returns & Refunds

Cancellation, return, replacement and refund requests are governed by our Refund/Return Policy, together with applicable consumer protection laws.

Certain products or situations may be subject to specific eligibility requirements, return conditions or exclusions described in the Refund Policy.

Nothing in these Terms is intended to exclude or restrict any consumer right that cannot lawfully be excluded or restricted under applicable law.

11. Privacy & Personal Information

Our collection, use, storage, disclosure and other processing of personal information are described in our Privacy Policy.

By using Scan & Connect services, you acknowledge that personal information may be processed as described in the applicable Privacy Policy and in accordance with applicable law.

Users who register information relating to another individual are responsible for ensuring that they have the necessary authority and consent, where required by applicable law, to provide such information.

12. Service Availability & QR Functionality

We aim to keep our website and digital services available and functional, but we do not guarantee uninterrupted or error-free availability at all times.

QR functionality may depend on factors including:

availability of internet connectivity;
compatibility and functionality of the scanning device;
camera and browser functionality;
the physical condition and readability of the QR code;
availability of our servers, website and supporting technology;
third-party hosting, communications or technology services; and
actions or decisions of the person scanning the QR code.

We may temporarily suspend, modify or restrict access to portions of the service for maintenance, security, upgrades, technical reasons or other legitimate operational purposes.

13. Intellectual Property

Unless otherwise stated, the Scan & Connect name, trademarks, logos, website design, text, graphics, product designs, software, interfaces, photographs, videos and other content made available through our website or services are owned by or licensed to Scan & Connect Global Services LLP.

You may use the website and services only for their intended purposes. You must not reproduce, modify, distribute, reverse engineer, commercially exploit or create derivative works from our proprietary materials without prior written permission, except where such restriction is prohibited by applicable law.

14. Product Disclaimer & Limitation of Liability

Scan & Connect products and services are designed to provide QR-based identification and communication functionality. They are not a substitute for emergency services, law-enforcement services, professional security services, medical assistance or any other emergency response system.

We do not guarantee that the use of a Scan & Connect product will prevent loss, theft, misplacement, damage or separation, or that it will result in recovery of an item or successful contact with a person.

To the extent permitted by applicable law, Scan & Connect shall not be responsible for losses arising solely from circumstances outside our reasonable control, including internet failures, device failures, third-party service interruptions, misuse of a QR tag, inaccurate information provided by a user, physical damage to a tag, or failure of a third party to act after scanning a QR code.

Nothing in these Terms excludes or limits liability or consumer rights to the extent that such exclusion or limitation is prohibited by applicable law.

15. Suspension & Termination

We may suspend or terminate access to an account, QR tag or digital service where we reasonably believe that the service is being used in violation of these Terms, applicable law, security requirements or the rights of others.

We may also suspend or discontinue a particular service, feature or product where reasonably necessary for technical, operational, commercial, legal or security reasons.

Termination or suspension does not affect rights or obligations that accrued before the effective date of termination.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our products, services, technology, business practices or applicable legal and regulatory requirements.

The updated version will be published on this page with a revised "Last updated" date.

Your continued use of the website or services after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

17. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any rights available to consumers under applicable law and the jurisdiction of competent consumer authorities or courts, disputes arising in connection with these Terms or the services shall be subject to the jurisdiction of the competent courts having jurisdiction over the relevant matter.

18. Grievance Redressal

If you have a complaint, concern or grievance regarding a product, order, service or your interaction with Scan & Connect, you may contact us using the details below.

Consumer grievances will be acknowledged and handled in accordance with applicable consumer protection and e-commerce laws and our grievance redressal process. Where the Consumer Protection (E-Commerce) Rules, 2020 apply, the name and contact details of the designated Grievance Officer will be prominently published on this website, and complaints will be acknowledged within forty-eight hours and redressed within one month from receipt, as required by applicable law.