Privacy Policy

1. Overview

Scan & Connect Global Services LLP is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy describes the types of information we may collect, how we use that information, when it may be disclosed, and the choices available to you.

This Privacy Policy applies to information collected through our website, products, QR-based services, customer enquiries, orders and other interactions with Scan & Connect.

2. Data We Collect

Depending on how you interact with our website and services, we may collect information such as:

• Contact information: name, email address, telephone number and other contact details you provide to us.
• Order and enquiry information: information you provide when placing an order, requesting an enquiry, contacting us or requesting support.
• Delivery information: address, city, PIN code and other information required to fulfil a requested delivery.
• QR and tag-related information: information associated with a Scan & Connect QR tag or digital identity when you use our QR-based services.
• Technical information: information such as browser type, device information, IP address, approximate location derived from technical information, and website usage information where collected by our systems.
• Information you voluntarily provide: any information you choose to provide through forms, messages, enquiries or other communications with us.

3. How We Use Your Data

We may use the information we collect for purposes including:

• Providing and operating our website, products and services.
• Processing and fulfilling orders, deliveries and enquiries.
• Responding to customer questions, requests and support enquiries.
• Operating and maintaining QR-based tag and digital identity functionality.
• Communicating with you about your orders, enquiries, services or account-related matters.
• Improving our website, products, services and user experience.
• Protecting our website, systems, users and services against fraud, misuse, unauthorised access and other security risks.
• Complying with applicable legal, regulatory and contractual obligations.

4. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose limited personal information where reasonably necessary to provide a service requested by you. This may include service providers involved in areas such as delivery, technology, communications, hosting, website operations or customer support.

We may also disclose personal information:

• When required by applicable law, regulation or legal process.
• In response to a lawful request from a competent government authority or law-enforcement agency.
• When necessary to protect the rights, property, safety or security of Scan & Connect, our users or others.
• In connection with a corporate transaction, restructuring, merger, acquisition or transfer of assets, subject to applicable law.

5. Children's Privacy

Our services are not intended to knowingly collect personal information directly from children without appropriate involvement or consent of a parent or lawful guardian where required by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter and take appropriate action.

6. Your Rights and Choices

Subject to applicable law, you may have rights and choices relating to your personal information, including:

• Requesting access to personal information we hold about you.
• Requesting correction or updating of inaccurate information.
• Requesting deletion of personal information where permitted by applicable law.
• Withdrawing consent where processing is based on consent, subject to applicable legal or contractual limitations.
• Raising a question, concern or complaint regarding our handling of personal information.

To exercise an applicable privacy right or make a privacy-related request, please contact us using the details provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, practices, technology or applicable legal requirements.

When we make changes, we will update the "Last updated" date displayed at the beginning of this Privacy Policy. We encourage you to review this page periodically to remain informed about how we handle personal information.

8. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, you can contact us using the details below.