1. Overview
This Shipping Policy applies to physical Scan & Connect products (QR tags, stickers, keychains, cards and bundles) ordered from this website. It forms part of our Terms & Conditions and should be read with our Refund & Cancellation Policy.
2. Where We Ship
We currently ship to delivery addresses within India. Orders are dispatched from our head office in Noida, Uttar Pradesh. For international or bulk orders, please contact us for a quote.
3. Shipping Charges
A flat shipping charge of ₹59 applies to each order.
Shipping is free on orders with a subtotal of ₹999 or more.
The applicable shipping charge is shown in your cart and in the order summary before you confirm the order. Bulk and institutional orders may be quoted separately.
4. Order Processing & Dispatch
Orders are processed after they are confirmed. Products that carry a unique QR identity are prepared and checked before dispatch, so processing time may vary with the product and order size.
Expected dispatch and delivery timelines are shared with you when your order is confirmed. Orders are not usually dispatched on Sundays or public holidays.
5. Delivery Timelines & Tracking
Orders are shipped through third-party courier partners. Once your order is dispatched, we share tracking details by email, SMS or WhatsApp where available.
Delivery timelines are estimates and may vary with the destination, the courier, public holidays, weather, force majeure events and other circumstances beyond our reasonable control.
6. Address & Failed Deliveries
Please provide a complete and accurate delivery address, PIN code and reachable phone number. We are not responsible for delays or non-delivery caused by incorrect or incomplete details.
If a delivery fails because the recipient is unavailable or the address is incorrect and the parcel is returned to us, we will contact you to arrange re-delivery. Additional shipping charges may apply.
7. Damaged or Missing Parcels
If your parcel arrives damaged, tampered with or with items missing, please contact us within 48 hours of delivery with your Order ID and photographs of the parcel and products. Replacement and refund conditions are set out in our Refund & Cancellation Policy.
8. Contact Us
If you have a question, problem, delivery query or tracking issue, please contact our support team. Include your Order ID wherever possible so that we can locate the relevant order quickly.